Big (Wh)Y: Closing Self-Service Checkout Counters
Area shoppers weigh in on the departure of self-service options.
Apparently you can't miss what you don't use.
Supermarket chain Big Y announced earlier this month that it plans to phase out the use of self-service checkout lanes across all of its stores. That would apply to 61 locations across Connecticut, including the three local branches in Newtown, Monroe and Bethel.
Though many factors have been cited for the announcement, the chief motivation appears fairly simple: customers weren't using the self service lanes. According to a Huffington Post article, market studies showed that only 16 percent of 2010 supermarket transactions took place at a self service counter.
Local shoppers confirmed that trend.
"I never use them," said Newtown resident Renee Obel, who declined to provide her age. "Maybe some of the younger generation like it. But I imagine the reason they're closing [the lanes] is that probably no one uses them. And I usually like to talk to someone, too."
"It makes no difference to me," said Don Elmer, 79, of Newtown. "I sure don't use them."
The lack of self service lane traffic appears largely attributable to the fact that many customers enjoy interacting with an actual employee instead of a machine, feeling it makes for a better shopping experience and actually cuts down on errors and time.
"I think it's a good idea," said Bob Haig, 78, of Southbury. "I don't think they help save any time, especially on larger orders."
Haig pointed out another benefit of closing the self service counters.
"You know, it might actually create more jobs for people, too," he said, referring to the need to add more cashiers to accommodate the change.
Theft may also have compelled Big Y to make the change, according to a Hartford Courant report, which stated that a significant amount of theft (both intentional and not) occurred in the self service lanes.
Despite the apparently low usage and customer ambivalence, local store managers were tight-lipped about the impending change. Officials from local stores refused to comment on the matter, directing inquiries to their corporate office amid concerns of public backlash stemming from the announcement.
Calls placed to the company's corporate offices over the last two weeks were not returned.
Big Y first instituted the self service lanes in 2003 and is one of a number of national supermarket chains either considering or implementing the lane closures in the near future.
Suzy S
7:30 am on Sunday, October 2, 2011
Shouldn't this article say 'area seniors weigh in'? Hardly representative of our demographics.
I won't be shopping at Big Y anymore, just as I won't shop at Shop Rite, because they don't have self checkout. Self checkout is used more and more, including convenience stores and drug stores in neighboring states. This is a technology making more inroads; it's not going anywhere, whether Big Y removes it or not.
If Big Y hadn't shoved the self checkout lanes all the way at the end of what is already a ridiculous amount of check out lanes that are never fully manned, perhaps more people would use them. For some reason, these lanes seemed to have less lighting, compared to cashier-run lanes. It's as if they never wanted self check-out to succeed. But then, Big Y isn't know for being a retail leader anyway.
A big step back for this insignificant, overpriced retailer. This is not news.
John F.
2:04 pm on Sunday, October 2, 2011
Mike, not so sure why almost your entire response to Suzy is in regards to credit cards, when no mention was ever made of it. The self check lanes do accept credit, debit, and cash. She is right though, the self check out lanes at Big Y do seem to be set up for failure. The Stop & Shop self checkout lanes are always being used. I save myself a bunch of time checking myself out.
ThePeopleUnited
3:58 pm on Sunday, October 2, 2011
There are doors at both sides of the store, so technically the self check outs are right when you walk in the door. dont complain that there are "a ridiculous amount of check out lanes" because you seem to be the kind of person who'd be the first to complain that there arent enough lanes, if they didnt have as many. more check outs = less lines. duh. I'm pretty sure you can still shop at a big y once the self-checks are gone. Don't be afraid to go to a register with a person and not a computer. They don't bite.
Paul Matchen
7:55 am on Sunday, October 2, 2011
I've never had to wait for a cashier at the Bethel location for more than a few minutes. The staff is friendly, courteous and prompt. Yet every time I've used self-checkout I have run into some problem that has slowed the experience. Sure, it works well for a few items, but how does one check out and bag a large order? With kids??? I would gladly spend a few cents more for the convenience of having my order rung up correctly and bagged. I won't miss the monotonous instructions "place item on the belt" and having to call over an employee for assistance because the auto checkout disagreed with the weight or quantity or couldn't look up a price. Sure, with practice I could become an expert at using this system, but why should I? I worked in a supermarket as a kid and now it's someone else's turn. And, no, I'm not a senior.
Diane Jones
8:02 am on Sunday, October 2, 2011
I always use the self checkout lanes. I can watch that the prices are rung up correctly and go at my pace. When a cashier rings they go too fast to watch that the prices ring up right. Diane J
maureen sharkey
8:12 am on Sunday, October 2, 2011
I use cashiered lines at supermarkets and department stores for one main reason - to keep people employed.
Renee M.
8:16 am on Sunday, October 2, 2011
The few times I have used the self check out it never worked right making the process longer, and I am young for the record. Utilizing self check out may mean someone is out a job. In this economy we need jobs. I wont be missing self checkout..
Naugatuck Resident
8:44 am on Sunday, October 2, 2011
For a long time, I was resistant to using self serve check outs but discoveredI like having the option of using self serve check out or regular cashier lanes. Stop and Shop has an even better system with the "scan-as-you-shop" feature allowing you to pay for the bill at the end at a self serve scanner and walk out. Other times, when there is a lot of stuff to bag, going to a cashier lane with a bagger is a help because the customer is benefitting from the labor of the bagger and/or cashier to help bag the items. I've used all three systems and found advantages for each in different situations. I don't think removing self serve check out lanes will result in hiring more people, either. You'll just wait in longer lines. The companies are not going to spend the money on hiring more people; it impacts their bottom line and that doesn't fly in the board room. What the stores should do, is offer incentives for customers to use the self serve lanes, like extra discounts, "points" or coupons (many retailers did this in the 1990s when the internet was "new") to get people to use them, or offer on site shopping consultation or better "help" in facilitating the use of self serve check out. In terms of jobs and the economy consider this: doing away with self serve lanes puts MORE people out of work because the companies making these machines will lay people off who make, sell and service them having greater negative impact on the economy.
Rob
8:50 am on Sunday, October 2, 2011
Big Y made it difficult - if not impossible - for you to use your loyalty card at the self-checkout aisles. The only time I buy anything at Big Y is when it is on sale, so that defeated the purpose of using self-checkout for me! In the "peopled" aisles, there is a keypad on which you can enter your phone number if you've forgotten your card... in the self-checkout this required the intervention of staff. I've noticed that a lot of the people whom I've been on line with seemed to shop with no regard to price (what recession?), as when they were asked for their store card they waved the clerk off. But pricing is important to me, as a rule - regardless of how much money I happen to make.
Quid Pro Quo
9:58 am on Sunday, October 2, 2011
(WH)Y is this article on the Southbury Patch? We don't have a Big Y and most of us certainly don't care about them closing down the self service lanes.
With everything going on in Southbury, ethics panels investigating the first selectman, a member of the board printing a letter showing the first selectman is lying in campaign material, an out of control public works department, fiscal irregularities, admitted bad practices in the treasurers office, FOI complaints, Election Enforcement complaints...
Can't we get more articles like the one last week when the first selectman lied during a candidates forum and got caught by your reporter?
mike murphy
1:41 pm on Sunday, October 2, 2011
i often ask myself that very question
Barry
10:01 am on Sunday, October 2, 2011
If old people can't use the self-checkout lanes maybe it's because Werther's Originals don't have an easy UPC to scan
mike murphy
1:58 pm on Sunday, October 2, 2011
some times we older people do have problems scanning our purchases. sometimes we are stuck in our ways of paying for our purchases at the time we purchase an item. most of us enjoy the free time we have not scratching our heads, wondering how am I going to pay this credit card bill? i don't remember buying sooooo much in the supermarket last month. and any money we have left over goes towards enjoying an extra lunch out with the guys, because we don't owe the company store our lives in interest payments. someday barry you are going to be old and most definitely be confused about some new way to pay for your needs. that is if you're not in debtors prison. i and many of my fellow "OLD people" can well afford to use these interest sucking machines. but we were raised to know the value of a dollar and that it is better to have te dollar in my wallet than a credit card companies. my advice to you would be to watch and listen to your elders we have high credit limits low interest rates and credit scores above 750. why? because we learned fromour elders who survived the Great Depression. but if you know it all, then accept our apoligies and disregard this comment. P.S. I bet more than half of young people don't follow the very simple rule of EAT before you shop, you'll buy a lot less
John F.
2:14 pm on Sunday, October 2, 2011
Another post response talking about credit cards where it was never mentioned. You can pay cash at any of the lanes, or even use your debit card. It is not credit only.
Dawn Postolowski
11:08 pm on Sunday, October 2, 2011
yeah what's up with this credit card thing? they have this new thing.. called a Debit card.. it's like checks only fancier... not all of us 'young people' walk around jacking up our credit card bills... some of us are indeed responsible and use money that we have to buy what we need...
mike murphy
12:21 am on Monday, October 3, 2011
barry if you can't respect senior citizens you have a far deeper problem than self check out
Walt
10:26 am on Sunday, October 2, 2011
Probably has more to do with people not scanning items and just leaving them in their cart, aka loss control, and having clerks help with the self checkout lines when something would not scan anyway.
Mary Sullivan
11:18 am on Sunday, October 2, 2011
I thought this was Naugatuck Patch! No mention on Naugatuck Big Y
Dawn Postolowski
11:09 pm on Sunday, October 2, 2011
Naugatuck Big Y doesn't have self checkout lines.. if it did... I would use them, and I frankly don't mind that seniors don't use them, it makes the line shorter for those of us that do prefer them..
Ronald DeRosa
11:49 am on Monday, October 3, 2011
Mary,
Just so you understand, this is actually a regional article that is being posted across a number of Patches we service. So, yes, Naugatuck isn't mentioned here and, to echo what Dawn wrote, we actually don't have self check-out lanes at our Big Y anyway (I am a frequent shopper there).
But regardless, as you can see, this issue has drummed up quite a response. So while our readers may not be directly affected here in Naugatuck, I am sure they know people, or maybe have family, in towns like Southbury, Newtown, Danbury and other places which might be affected by this change.
Hope that clears up any confusion. Thanks for your readership and comments!
- RD, editor of Naugatuck Patch
Carolyn
11:33 am on Sunday, October 2, 2011
Self-checkout is just another way to push actual store work onto the customer, although most people are so used to being used that way, they don't understand it. So here's a clarification: Checkout should be a SERVICE. Compare this to "Service" stations that used to pump our gas, wash our cars' windows and check air pressure in our tires; now we haul ourselves out of our cars in any weather to pump our own, they don't do windows, and we PAY THEM for air. With self-checkout, after the chore of shopping and paying our money for the store's goods, we "get to" do THEIR work of ringing and bagging.
"SERVICE" is a highly under-valued word these days. Sure, age has something to do with this: Those of us over 50 remember what the word SERVICE means. And, um...I work on a pc all day, so don't fling the "oldster" line at my argument. When I'm at a computer I'm actually generating work for myself, not doing someone else's.
Patt Gallichotte
12:29 pm on Sunday, October 2, 2011
Carolyn: It is against the law in CT to charge for Air usage at gas stations. Tell them to turn off the requirement or turn them in to the Attorney General. Also if there was better training for baggers one wouldn't get smashed bread having had the 1/2 gallon of milk, that was placed in the same bag, fall over on it in the trunk of one's car. K-Mart was the first in the area, a number of years ago now, that installed the self-chechout aisles and the took them out. Too much theft, too many barcode problems, too many erroneous labeling problems, etc. Theft costs to the store are built into the price of everything you purchase at any given store. The shareholders of the company are not going to suffer that loss to their bottom line. We all pay one way or another - loss of SERVICE or convenience etc.
Susan Troiano
1:00 pm on Sunday, October 2, 2011
I usually go in the service station and as them to turn on the air pump. Never paid for air once.
Craig Zac
2:29 pm on Monday, October 3, 2011
the only place I can think of that Id actually be happy to do the employees work is Duncan Donuts... I would love to be able to prepare my own coffee so its done right. The poor kids behind the counter just cant get it right for me and yes, its me being picky but Id rather do it myself than to appear like a jerk going back up and saking for more cream or ice or whatever.
mike murphy
2:02 pm on Sunday, October 2, 2011
in westchester and putnam counties they charge. their reason is they have to pay for the equipment and electricity to run the compressors. which is a fair reason. but not a $.50 reason
Craig Zac
7:56 am on Monday, October 3, 2011
.50 cents is too much for air? what about the cost of the equipment? how many times have you gone to get air and find the nozzle destroyed or missing? if .50Cents is too expensive you can go to Home Depot or Lowe's and buy a cheap $100.00 compressor... then you wont need to pay .50 cents for the convenience of filling your tires AND all your neighbors can come use it to fill their tires also.. and when its down for somereason, they can go to your door and say "The iar isnt working, whens it going to be fixed? or, Can you turn the air on? I dont care if your busy, I need air. Just another unwarranted gripe from a society that thinks they are owed everything for free... Last I heard, running a service station doesn't mean giving away services. Now, what my gripe is, the 5 minutes for $4.00 you get at the self car wash... who the heck can wash a car in under 5 minutes? lol
Scott Peterson
2:03 pm on Sunday, October 2, 2011
Big Y is only one of many supermarket chains all over the country doing away with self check-out. The fact is that they aren't being used enough to justify the cost of maintaining them and helping people that don't know what to do or encounter problems with them. As reported in the New York Times, Wall Street Journal, and online, this is seen all across the country, and not limited to older shoppers at all.
Carolyn
2:10 pm on Sunday, October 2, 2011
I always use the self checkout and love it! If my kids are with me, they race to who gets to scan and who gets to bag. If I am by myself, I make sure I put the groceries in the bags as to how I will unload them. Never a problem. Also I rarely wait to check out my groceries. If I need something handled by an employee, they come over promptly. I use my credit card- yes-, but we pay our balance off each month so I don't need a lecture about not using credit to buy my groceries. As far as having someone to talk to or tell you about a sale as you check out, I have yet to find a cashier that will actually say "hello" or even acknowledge that you are standing in front of them. Forget about a "thank you" and "come again!" I shop weekday mornings mainly but have been at all other times of the day or week. Customer service does not exist in the NE. I will be sad to not have the option of self checkout anymore at Big Y. I prefer Big Y but will probably shop at Stop N Shop more now.
mike murphy
6:56 pm on Sunday, October 2, 2011
i've always been pleasantly greeted where ever i go. it must be my overflowing good looks and personality. i also use credit cards on a rare occasion and since 1964 have rarely carried a balance from month to month. plastic in most cases is no longer a safe way to conduct business. between identity theft and the Good Lord forbid, if you drop it and don't know, some people are going to get over $1,000 worth of something before you realize you lost your card. sadly it's the way America is. even a safe suburb like Fairfield county is wide open to these crimes. customer service doesn't exist in new england. honey it's gotta be something you're emitting. try living in the bronx where aking for another creamer for your coffee will get you a tongue lashing and that was in the 60s. a quick check out or lack of one is a poor reason to pass up sales on products
Dawn Postolowski
11:14 pm on Sunday, October 2, 2011
mike... you aren't making the most sense.. before you said that you only pay with check or cash, now you do use credit cards? but you are also afraid that someone will steal it and charge $1,000? You wouldn't be liable for that... if they steal $1,000 or even $1 of your cash, you are out of luck. And yes people are ruder these days, cashiers don't say hello or thank you 1/2 the time, even if I say it first. And I do have manners and insist that my children do as well, so sorry, but it isn't my fault that these employees do not have manners or know how to treat a customer the majority of the time.
If you don't like self check out, use another lane. I prefer it as I have to get in and out and would like to spend that extra time spending quality time with my family, not behind 10 people in a line, as heaven forbid they open another lane to those of us waiting. This is not going to create more jobs either as previously suggested, just longer waits...
Christine E.
2:18 pm on Sunday, October 2, 2011
Self checks accept cash, why is credit even being brought up? I prefer self checkouts and I rarely if ever go to a check out lane with an employee. If you can't figure out how to use the machine, no ones forcing you to.
mike murphy
6:43 pm on Sunday, October 2, 2011
i didn't know they did. i thought it was scan your food scan your card and pack your own stuff. thank you for telling me that
mike murphy
2:27 pm on Sunday, October 2, 2011
john i didn't mean to attack the use of credit cards. they are faster , possibibly than a check. but i,m not going to shove my cash in a slot waiting for the machine to malfunction and eat my money causing me to turn a 10 minute dash into a store into a 30 minute wait to even prove i put the money in the machine. and most people even on lines us their credit cards and wipe out any savings they may have got if they carry over balances from 1 month to the next to the next. it's quite easy to forget what you purchase with plastic, because it's not real money, until you get the bill. i have used credit cards since 1964 for purchases from parts for my business to taking advantage of large items with a 12 month no interest plan if paid in full during the grace period. i just make sure i pay them all off in the grace period. i love credit cards for vacations etc. but you must know how to use them to your advantage and not wind up in debt to your neck. i was mistaken about self check accepting checks and cash and for that i sincerely thank you for educating me on that. but i still won't use one
John F.
3:16 pm on Sunday, October 2, 2011
There are also things called debit cards. They look a lot like credit cards, but are linked to your savings and/or checking accounts. So for many people, it is almost like using cash, but without having to carry around the bills in your pockets. I agree that many people use credit cards as a cruch, only to pay the high interest rates, but that is not what many of the posters you have responded to were originally talking about. That may be another article entirely.
Dawn Postolowski
11:16 pm on Sunday, October 2, 2011
I have used cash at self check out lanes often. I have never once had an issue. John thanks for bringing up debit cards.
Craig Zac
8:06 am on Monday, October 3, 2011
Mike get a checking acct at a local, non commercial bank.. I just dumped BOA and opened my accounts with Naugatuck bank. They offer everything i had with BOA except the charges. Free checking accts (if you keep the balance $50.00 or over) and a free check (debt) card where you only get charged aservice fee if you use a different banks cash machine.. but, you only get charged this fee by the OTHER bank, Naugatuck bank doesnt charge you.. so insted of paying up to $3.00 for the withdrawl from one bank and then another charge from your bank, you only pay the charge from the other bank. And useing the card is alot easier than useing cash, no fumbleing for bills and counting it out at the register, no dropping a $10 or $20 on the floor by accident then wondering later where it went, no pocket of annoying loose change to lug around.... and if you drop your wallet, your not out the $$ that was in it, you just call the bank or go there and they cancel the card and issue a new one right there. Happened to me... twice. Once i lost it and once i broke it by bending it in my pocket out of bordome (dont ask..lol). the bank issued me a temperary card, then the real one came in the mail 7-10 days later.And the best part of card over cash... no big bulging wallet in your pocket making it look like you have a butt tumor or something.
Christine E.
3:17 pm on Sunday, October 2, 2011
Mike, you only forget what you purchased on a credit card if you don't bother to keep receipts and pay attention to your finances. You can spare us the lecture on irresponsible spending habits. If you are afraid that you can't spend responsibly, you shouldnt have a credit card in the first place. secondly, I have had more trouble getting candy from a vending machine than I have ever had at a self scan.
mike murphy
6:15 pm on Sunday, October 2, 2011
Christine you only remember what you spent on your credit card if you enter daily what you spent on the card. please don't take this literally but if you save all your receipts and get a credit card statement that says you charged $1,000 on your card last month, Christine you can add up your receipts till the cows come home and they are most likely add up to $1,000. If they don't then check your list of purchases you'll find the one you forgot to save there. so now you squared away your charges and receipts and all is well, until you notice you only have $600 in your checking account. you can use your DEBIT card to take money out of your savings or you can have the bank cover your $400 overdraft. Many banks will be more than happy to extend this courtesy to you, because you are a valued customer and helping you out is not only our job but is also our pleasure. what are friends for. of course we will charge you a 5 or 10 % transfer fee and as it is considered a cash advance your interest rate according to the contract you signed at the time you were issued the card will be 22.9%. and Christine it's going to take you a lifetime to pay that off if you keep a running balance as the least amount possible of your monthly payment addresses the cash advance. so i wouldrather keep a daily account of my few charges so on the 15th of the month i can choose to say"whoa that's enough charging for this period. probably because the vending machine can't accept plastic do you have trouble
Christine E.
9:27 pm on Sunday, October 2, 2011
mike, I remember what I spent on my card because I keep track of my purchases. I log into my accounts on a daily basis. Welcome to the 21st century. I don't overdraft my account because I know how much I get paid, what days I get paid on, and how much i'm spending. It's simple math. What do you not understand about this? It only takes you a life time to pay off a credit card if you are putting more money on the card than you can afford to pay off. You can avoid interest by paying off your card faster than the card company requires a payment. This is not rocket science. My point about the vending machine, which you failed to grasp, was that the machines at check-out counters are more reliable in handling cash, and there is always an attendant near by if there is actually a chance your machine is giving you trouble. Vending machines are a crap shoot - you may put in money, press a button, and get nothing...and your money is long gone because no one's there to help you. You make an awful lot of assumptions about people, many of them rude and arrogant. You said to John F. that you've "contributed to his fund raisers"....who are you to decide how old any of us are to make that assessment?
mike murphy
4:25 am on Monday, October 3, 2011
dawn i never said i didn't use credit cards i did say i use thm rarely. for example after church onsaturday evening after we ate in a fine restaurant. we went car window shopping not interested in buying another car but just passing some time. as wee were walking around my eye kept catching a certain car. as curiosity got the better of me i asked the salesperson if i might see the inside. it is a 1994buick regal with 32,000 miles on it gry leather interior and a dashboard that had class to it not the monolithic gray that every knob handle and button but had wood grain in just the right places. i turned it on and me and my wife went for a ride,i'm telling you the car didn't have a rattle or noise in it. y wife said this rides like a caddy. sold on it as we were i payed for the car with a credit card i had on me and drove it home in an hour. because the card i carried had a $24,000 credit limit and i owed less than $50 on my card i worked hard all my life got a good union jpob with a leader in the appliance field and probably earn more in a month from pensions and SSI than most of you earn working 50 hours a week. so please don't accuse me of not knowing how to take care of my money i have 3 pensions an annuity check stocks purchased at employee discount rates, savings and 6 month IRAS coming in that i can't re invest so i put it inmy grandchildren's accounts for their college fund, my brother's and i have a summer home in ocean city NJ
mike murphy
12:38 pm on Monday, October 3, 2011
christine you're starting to nit pick everything i say i never said credit caerds were evil i never said you didn't keep a running tab on your purchases as i have done since i ran my own business and had to keep every penny i made or paid correct to the penny. if a simple vending machine gives a purchaser trouble, imagine how much more a computer operated machine can possibibly cause. and you have made snide remarks about seniors whether you know it or not with your if you can't understand blah blah blah..
Christine E.
1:23 pm on Monday, October 3, 2011
No, Mr. Murphy...you have gone out of your way to wrongly comment on my ability to manage my finances. your remarks have been snide - everyone else is simply responding.
Craig Zac
2:34 pm on Monday, October 3, 2011
Also, the one thing i will miss that Bank of america does is sends you alerts when ever there is activity on your casrd. So like when I get paid, I get an email saying there was a deposit in the amount of XXX into my acount or if I buy something I get an email telling me that there was just a $XXX deduction from my account. and when my account gets down to $400.00, I get an email telling me to be careful.
mike murphy
5:48 pm on Sunday, October 2, 2011
john twice i apologized for not knowing you could use a check or cash at an express self check out. please don't throw an innocent mistake into my face again. if you read the comments, you will see that i thanked you for showing me the error. you brought up debit cards in your comment. why pay $3 going to $5 ( if you use Bof A) to use your money to buy your food. it's like the loan sharks ( borrow 5 pay back 8or 10. and you're not even borrowing money it's your's. the offense i took with susy was in the snotty comment about senior citizens in general. we have worked to educate yours and her generation. we have bought useless stupid items to support your fund drives. and I for one am not a minority citizen because i'm over 50, and have served my usefullness in southwestern Ct.
John F.
6:58 pm on Sunday, October 2, 2011
I don't pay $3 or $5 a month to use my debit card. My debit card comes with $0 I have to pay for monthly service. If and when my bank starts to charge me, I will then find a new bank. Not every bank out there charges to have a debit card. I am not throwing a mistake in your face, I am just pointing out some of the inaccuracies you are throwing out on the internet. Also, I don't think it was a snotty comment about senior citizens in general. I think her point was to highlight the fact that the only people who were quoted in the article all seem to be from the same generation. She did not say anything to demean citizens in your age group, again, only pointing out that the only people in the article who are quoted were older.
John F.
7:28 pm on Sunday, October 2, 2011
You have bought useless stupid items to support my "fund drives"? Well, pot meet kettle. I don't think anyone is downplaying your usefulness. I think you are viewing this with a very defensive attitude. Again, I think Suzy is just pointing out that some people still prefer to use the self checkout, and maybe the article could have used a better survey of a broader demographic. I think the "snotty" comment you are talking about is more directed at the author of this article, which I agree, does not represent the true opinions of the demographics. As the article states, 16% of the customers at Big Y use the self checkout, that is almost 1 in 5. So why not have at least 1 or 2 lanes for self checkout? She did not say that they all should be self checkout or anything. I also don't think anyone called you a minority citizen. Heck, even with the few self check lanes, there are still a majority of lanes that are not self checkout. So I think you are generalizing other people, making assumptions on other generations, and talking about things you are misinformed or do not have a clear understanding of.
Quincy Vagell, Meteorologist
6:08 pm on Sunday, October 2, 2011
Some of the challenges with the self-checkout lanes at Big Y include an inability to scan Reduced for Quick Sale Items and the fact that a coin reward cannot be redeemed.
I shop at Stop & Shop more frequently and it would appear to me that their self-checkout usage is well above the 16% average at Big Y. Now we have to look forward to longer lines and/or having to increase payroll to be able to have more cashiers on-deck. Either way, it seems like a lose-lose situation.
mike murphy
6:35 pm on Sunday, October 2, 2011
john i know what a debit card is . i cut them up the minute i get one. how do you pay at the self check out? probably with a card so it makes your trip even faster. don't dare insult my intelligence in the options available to pay for a purchase a debit card is the easiest way to steal a persons identity plus you get to pay $3-5 for the priveledge of having your identity stolen. john have you seen all the people carrying metal wallets lately? you know why? any high tech identity thief can scan every card in your wallet from debit to credit to your prescription drug card. i carry enough cash on me that i am willing to have stol;en. i have always carried my money in a front pocket of m jeans. the experts say that's the safest place. the object of shopping is to get more bang for your buck. it isn't how fast you get in and out of the store. if an extra 5 minutes is that important to someone, good for them.
John F.
8:17 pm on Sunday, October 2, 2011
Only certain cards can be read while still in a wallet, the ones with the RFID (radio frequency Identification) implemented in them. Not all cards have them, in fact, far fewer do not have them than do. The ones that do not need to be swiped in order to read the magnetic strip. At least I know if I lose my wallet, i am better off losing it with a debit or credit card in there (without an RFID chip in it) than I would be with $1,000 in it. It my cards get used, the issuing bank refunds my money. If I have cash, I am SOL with $1,000.
Dawn Postolowski
11:19 pm on Sunday, October 2, 2011
why would you cut up a debit card? you have to sign up or ask for them when you are at the bank, they don't just send them out for nothing? also, what bank charges for those? I haven't paid for my debit card ever...
Christine E.
11:29 pm on Sunday, October 2, 2011
Bank of America now charges $5 per month for a debit card. Ridiculous. Thank god i don't use them :)
Philip Corbesato Sr
6:38 pm on Sunday, October 2, 2011
Anyone who shops at Big Y, should really take a look at what you really pay for any one item on their misleading "buy one get -------- free' no such thing as a free item,, please pay attention to your ads and advertised prices,, shop truly specials and no leadons or gimmichs, their marketing dept. must stay awake at nights to dream up these ideas. But if have unlimited resources, just keep on shopping at the Big Y.. Pleasant shopping to you all
Susan Troiano
7:41 pm on Sunday, October 2, 2011
Many stores offer the buy one get one free item so it isn't just Big Y that is misleading any store that offers this is misleading. This is retails game.
mike murphy
2:03 am on Monday, October 3, 2011
the 3 or 4 big markets in our area know what each competitor is giving away in any week of the year shop-rite knows big Y has a great sale on friendly ice cream buy 1 get 2 free or 2/$5 so shop rite is gonna put breyer's on sale this week buy 1 get i free ans shop ans stop will sas but 1 48oz half gallon of my cousin morty's icecream for it's regular price of $5.79 and get 12 free cones i/2 off on hershey syrup and a free 4oz bottle of cherries. next week the prices and deals are the same but have a different heading the stores aren't giving you noothing the manufacturers are. look at the ice cream fiasco of a few years ago 64oz of yur favorite cost approx $6. instead of raising the price the companies on my behalf have kept our price the same but lowered the quantity of the ice cream by16ox. tht's 1 pint folks. well even the young wannabes of upper fairfield county weren't going to fall for that . so as a unit said we're not buying ice cream anymore at that price.Ice cream sales DROPPED. so after many trials and errors the twofers came into existance. buy 1 48ox half gallon of ice cream at $5.79 and we're gonna give you 1 more free any flavor any type. a few months later yhry decided to sell a brand 2/$5. now my obsolete years of buying ans selling told me 3 years ago i was paying $5.79 for 64oz of wild raspberry ice cream and today as soon as the store opens i'm gonna buy me 96oz of ice cream. i love to pay less than retail. in fact i refuse to pay retail
1
mike murphy
2:12 am on Monday, October 3, 2011
you are so right . so when a person who has spent his working life getting discounts on every major purchase offers . so when a person who hasexperience paying less than retail tells you something that will save you money, it would be wise to listen. go into the store, buy the lead in (we used to call it the hook. scoot down the aisles and buy what you need that's on sale and get out later or the next day get the leadin in another store buy what you need and get out. you need only 2 things to make this savings work for you. a full stomach before you enter the store so items don't appeal to you based on your appetite and the courage to pass a cake pie etc that seems to be calling your name. more savings in your pocket
mike murphy
2:49 am on Monday, October 3, 2011
advice gathered by years of experience is free and i take it it's free and may help me someday. but a buy 1 get 2 free sale is 1,000% real because if you know that steak is selling for $9 a lb and that you will get 3times the amount for the same $9 only a fool would say no thanks, there's a trick in here someplace. take a few minutes out of your busy life and ask him to cut you 3 1lb steaks. and while he's doiny that bring up a ballgame or item in the news. when you're done shake the man's hand and thank him for giving you personnal care today. next time you pas the butcher counter say hi joe how ya doin? and he'll learn your name and eventually what your choices are in meat and not only have you made a friend but you also will never get a tough steak
mike murphy
3:53 am on Monday, October 3, 2011
they do offer great bargains and things are fre depending on your way of thinking. to get back to the ice cream fiasco/ if you buy 1 at $5 and get 1 free it stills equals $2.50 each. the same as the sign on the next ompany whose sign reads breyer ice cream 2 for $5. technically you're paying $2.50 a carton which is a bargain, if you like ice cream
mike murphy
6:39 pm on Sunday, October 2, 2011
john 1 last thing a debit card is not just like using cash you pay a fee to get money that you own. using a debit card 10-15 times a month adds up as the months go by. God Bless
John F.
7:05 pm on Sunday, October 2, 2011
I pay nothing to get money that I own., So the 10-15 times a month adds up to $0.
Christine E.
6:50 pm on Sunday, October 2, 2011
Mike, not all banks charge fees to use your debit card. Do your research
mike murphy
1:30 am on Monday, October 3, 2011
nor does mine as long as i stay with company machines. once you use a competing bank's machine you will be charged a fee anf God forbid the money you draw puts you over your available balance the bank will pay it but you will be charged a cash advance 5or 10 % but not less than$5 and promptly be seated in the cash advance area where a 22.9% interest rate will be applied to the overdraft..
mike murphy
1:32 am on Monday, October 3, 2011
if you go to the wrong bank's ATM you are paying a fee john like it or not that is the sole purpose of the ATM to get more money from you.
Christine E.
1:20 pm on Monday, October 3, 2011
No, the purpose of a bank ATM is to dispense cash to their customers. Peoples United Bank ATM's are meant for People's United Bank customers. If you are not a People's customer, then why is it wrong for them to charge you a fee for using their equipment?
Christine E.
6:54 pm on Sunday, October 2, 2011
Additionally, I balance my finances to the penny. I don't overdraft, and I don't spend money I don't have. Not everyone is as irresponsible as you think, don't insult my intelligence.
mike murphy
1:25 am on Monday, October 3, 2011
like i said you are one of the smarter consumers
mike murphy
3:31 pm on Monday, October 3, 2011
the purpose of an ATM is to make money. by admitting that if you are charged money for using a different bank's ATM i can only thank you profusely for proving my point. i complemented you earlier on your good financial practices , may i did it twice i never said you were irresponsible. i said saving receipts alone is not enough, but keeping track of the receipts is important because you will know when you are near the line of money you set aside for credit card purchases. you do likewise . we agree on a point so what's the problem. when i said that keeping a running tab on what you charge is not kept that's when a $1,000 credit card bill will put you in a hole that could take years to climb out of. i simply said that and nothing more and nothing less. so i'm not forcing my opinion on you or anyone one here i'm just relating what i have seen happen to too many people too many times, by not following the simple principles you and i adhere too. if you feel i personally attacked your financial habits you
1) misread the comment
2) took it as a knock on you
3) let too many general comments affect you personally or
4) are gonna disagree with anything i say
John
3:38 pm on Monday, October 3, 2011
Mike - when you use your debit card at a store it is not the same as using an ATM - it is a Point of sale transaction and there are No fees charged. That is what people where trying to tell you earlier in this thread. We are all well aware that using another banks atm will cost you to withdraw money.
Deena Lawson
10:52 pm on Sunday, October 2, 2011
So many good arguments both for and against the self-check out lanes.
Mr. Murphy, my bank doesn't charge to use my debit card as long as I have direct deposit. My parents, senior citizens themselves, also have their social security checks direct deposted into their bank so they don't get charged either. Perhaps it's time to rethink your choice in bank if your back charges that way! I've found that using checks is more expensive!
We should all keep in mind that we all work differently - what works for me may not work for you; so just because someone's not comfortable using the self-sever lanes we have no right to criticize them. Let's all show some respect for each other's choices.
I am a big fan of "check and bag as you go" at Stop & Shop, it does save a ton of time! But as for the self-checkout lanes, twice I came up to the register only to find that the person before me never paid for their groceries. They basically scanned them, bagged them and walked out without completing the transaction. When I got to the register I couldn't swipe my Stop & Shop Card.
I've had some good experiences with self-checkout, especially when I only need one or two things. But I've also had some negative experiences where coupons wouldn't work, items wouldn't ring up, I couldn't put my reusable bag in the bagging area to fill it, etc. And it ended up taking longer. Self-checkout is not quicker if you have a lot of items to scan and bag.
Deena Lawson
11:07 pm on Sunday, October 2, 2011
And I also agree that the people interviewed and quoted for the original article are of the same generation. My husband prefers to deal in cash - I use my debit card. Neither of us are wrong, just different.
Mr. Murphy, I use my bank's online banking feature and know exactly what I've spent every day if I choose to look at my transaction history daily. If I pay for my groceries with my debit card, by the time I get to my car it's in my checking account transaction history. There are no hidden charges or fees. It's just like using your check register to log of course the checks you write, but also the debit card transactions.
But I have to say that you make a good point about the card numbers being stolen. I see the ad on TV for the metal wallets, but I've never heard of anyone actually having their card numbers stolen from being in their pockets. However I have had my card number stolen when scanned at a local store by someone sitting in the parking lot with some kind of fancy equipment. But my bank refunded every penny that was not my charge and because I check my account often, no damage was done in the long run.
Everyone, This forum is to voice our opinions on the article, not to knock each other, especially the senior members of our community!
mike murphy
12:56 am on Monday, October 3, 2011
deena my dear you just summed up life on earth in 2011 thank you. and my checking has been free for 10 years since i sold my business. my social check is direct deposited my union pension and company pension are direct deposited. my dividend checks are deposited in my grandchildren's accounts every 3 months. if i used a debit card outside my bank there wouldn't be a fee but if i were in the mall and used their Atm i would pay a penality or fee/ it's just the way i was taught to spend money. i was told if you have $5 and a toy you want costs $5 don't pay a stranger one penny more for that item. it's worked for me. that's all i'msaying nothing more nothing less God Bless
John F.
1:00 am on Monday, October 3, 2011
Who is knocking senior citizens? The only one has been Barry. I haven't seen a knock to anyone else, other than Mike being misinformed about the use of debit and credit cards as well as self checkout lanes and generalizing about a younger generation.
mike murphy
3:03 am on Monday, October 3, 2011
ms. deena , a lot of companies are dropping the direct deposit benefit due to the costs it involves. i loved it when i worked in westchester and putnam counties because of traveling to different homes each payday i had to open an account in Ny because i wasn't able to get to my bethel bank in time. with the direct deposit my wife could do the shopping in the morning while the kids were in school. i always had an account in Ny , to keep my tips and monetery prizes he company paid out in contests for selling service contracts. believe me the tips added up also. i used them for lunch etc an every week would put 40-50 bucks in the vacation bank
mike murphy
3:45 am on Monday, October 3, 2011
thank you again for having an open mind
mike murphy
12:45 am on Monday, October 3, 2011
dawn if you use your debit card you pay a transaction fee it's not on your grocery receipt. you have to look on your bank statement under fees and other charges and if you over draw your debit card balance you will be covered for the shortage at 22.9% avg. i.m glad you use the self check because ny line is shorter also and if i have a question someone can answer it. a bank won't charge you to use your debit card if the machine you use is their ATM.magic money or whatever. they don't conduct money for free. to those who use plastic if you can keep a running tab on your spendings and tell me how much you have spent from the 1st of the month to the 15th and how far you are from your self imposed limit, then like me you use your available resources wisely. and you shouldn't take offense. sadly even people who say they do don't and that is when your output is more than your income and the card companies got you by the throat. you'll be shy the payment and your interest will go to 14% 0r more. dawn i don't disagree with you because your money is yours and if you keep on top of your monthly charges all i can say is good job God Bless
John F.
12:56 am on Monday, October 3, 2011
I think you need to review who you bank with. I have no fees under other charges. My account each day I review it balances to the penny the additions (my income) and the purchases I have made. There are no other fees. If you are with a bank that is charging you for using your debit card, I think you need to rethink your relationship with that bank and look elsewhere.
mike murphy
12:46 am on Monday, October 3, 2011
deena you're right up at the top with dawn. you know when to stop using plastic
mike murphy
2:38 am on Monday, October 3, 2011
john there are 2 ways to talk to a person. 1 way is to insult them personnally and the other is to insult the age group they belong to. neither will win you many friends. a third way way is to forget your petty problems for a minute and ask the person if you can help them. too few people use the 3rd, i still haven't heard from you about my lack of knowing the workings of a non human purchase. as far as having your credit or debit card scanned and used by soeone else. sure you'll be reimbursed if you paid for the coverage every one knows that but the waste of your time answering questions about your lost card could really do a job on your ego if the right person phases them in the right way. th cash i keep in my front pocket i would know at the instant i was being robbed. at 66 years old i am still able to hold a much younger person down or in a bear hug and hang on a young punk who picked a victim who can defend himself. i am married 44years next month and if i go 1st the last thing i'll be looking for is a replacement wife. so i don't have a need to carry thousands of dollars on me. the only thing my money gives me is; if i see something i like and want i have the power to put a downpayment on it and pick it up or have it delivered the next day.. the insults i've and other seniors have had to read here today is a great showing of the respect our demographic area seems to lack
mike murphy
2:53 am on Monday, October 3, 2011
johnwhether certain cards can be scanned or not , isn't the point. you know that as soon as a scan safe card is produced and ADVERTISED as such, there will be a couple of dozen new ones stealing your life's history by night time. i'm not saying i hate credit cards just that you are not getting a fair share for using one
mike murphy
3:23 am on Monday, October 3, 2011
john when people insult or make dumb sadistic remarks about groups of eople i take an un movable line of defense. attacking seniors is my peeve. if you see a senior in front of you on line you have 2 choices either leave the line and find one with all young people. or stay in the line because the senior doesn't have a basket full of food. once you decide what your choice is, you must forget the other. if you go to the in the know line and a poor soul doesn't have quite enough money to pay the bill $5-10 short you again have 2 choices bitch and complain that if you can't afford your food don't screw with my time. or as i have done more than once went to the cashier quietly asked what she owed and paid the ten dollars for the poor lady. no biggie nothing seeked. just the way i was raised " if you have enough momey to help prevent a less fortunate person from embarressment and don't help shame on you"
John F.
9:53 am on Monday, October 3, 2011
When did I insult or make a dumb sadistic remark? When have I attacked seniors? You seem to have a lot to say on how things have changed and you do not like it. I encourage you to maybe write an article for this website. The original discusssion on here was supposed to be about the self checkout lanes. Somehow, the discussion lead to young people being irresponsible and debit credit cards being the worst thing on the planet. Everyone has different preferences, and as someone had stated before, neither is right or wrong. I can sit here and dispute some misconceptions you or others may have about debit and credit cards all day and night, but it appears that would get nowhere. Just one last tidying up in regards to the plastic debate: I don't use other bank's ATM's, therefore I do not have to pay their fees. Only in a dire emergency, and then, normally I would try and find a CVS or something, and get a stick of gum or something to drink, and get cash back. Much cheaper than using an ATM at another bank, and I get something out of it. I don't get charged by my bank for using my debit card. I don't pay interest on my credit cards as they are paid in full each month. I don't pay insurance on my credit/debit cards because most of the credit cards have "no-liability" clauses (which mean that if someone fraudulently uses your card, you are not responsible for the purchases). My entire life story is not on my credit cards (if you were to scan my card, you would not be...
John F.
9:56 am on Monday, October 3, 2011
able to see what I purchased 5 minutes before. Transaction histories are not kept on cards, but rather on record at the bank.
I have not attacked you in any way, only felt it was helpful to inform you that some of your perceptions about credit/debit cards may be slightly inaccurate. I do not think you are stupid or crazy for preferring to pay in cash. I never made an assumption about your age, or poked fun at my elders, or made any snotty comments about older people, although it appears you have taken a couple shots at younger generations. If you interpreted anything I have said as being demeaning towards elders, nothing of the sort was every intended and may have been misread.
Christine E.
12:46 pm on Monday, October 3, 2011
"sadistic remarks"? Sadism is finding pleasure in extreme cruelty. Don't you think that's a little over board, Mr. Murphy? Of every comment I have read in this article, your comments have continuously been off topic and nonsensical. It's clear to me that you seem to think your age and life experience automatically means you know better than everyone else.
Mr. Murphy, the only person here who has insulted Senior Citizens is Barry - and i'm pretty confident he was trying to get a laugh, not be seriously insulting. While you seem to be taking your frustrations out on John F, It seems to me that he has spent a great deal of time trying to educate you on something you seem misinformed about. If you take his words as cruelty instead of constructive, then you own that. That's an issue you have with yourself.
Mr Murphy, you can hide your cash under a bed mattress for all I care. Quit trying to tell others how they should be living their lives. Concern yourself more with what YOU are doing, and less about the rest of us.
mike murphy
3:41 am on Monday, October 3, 2011
john i know of what i speak. when i was younger and immature i behaved the same way. then i grew up a year at a time and my "ME" priorities changed and i decided to stick up for the underdog. if someone beat their dog because they were drunk i would tell them to please stop' if a guy was beating the crap out of his girlfriend likewise, if he didn't stop or came at me there are a million weapons on the ground from a piece of a branch yo a rock you could put in your hand and add a little extra to the punch you threw. did i get my utt kicked definitely more times than i car to recall. so i on my principals will not let a person escape a verbal retort made against a person not able to speak for themselves. as for the jerk who said that seniors couldn't use a quick check because the code wasn't crooked i can only hope that an insult like that happens to one of your older family and theytell you with tears in their eyes how embarresses and humililated they were. and that what you said flashes to the front of your brain and you wish you never said what you said
Craig Zac
7:37 am on Monday, October 3, 2011
As long as they hire and USE at least 4-6 more cashiers, Im all for getting rid of the self check outs... theres nothing more annoying than waiting behind someone who cant figure them out and needs help every two items or the person who instead of bagging thier stuff after purchasing, they stand there and check each item on the reciept... what? you just rang them out you ninny, or did you forget? lol third is the person who is so bad that they actually need the person babysitting the registers to actually ring the stuff out for them and then your machine goes nuts-o and she cant help you because the other person cant ring out thier own stuff!! Im glad they are going...good riddence!
Craig Zac
10:58 am on Monday, October 3, 2011
It also makes me mental when Im all done and I go to bag my stuff and the next person starts thier stuff and its coming down the belt and trying to mingle with mine... keep your stuff away from my stuff, I dont want your cootie covered stuff touching mine!!!
Christine E.
8:04 am on Monday, October 3, 2011
Mike, the only person who has done most of the age related insulting is you. So rude.
mike murphy
12:53 pm on Monday, October 3, 2011
christine lose the attitude you have made more derogatory remarks than you notice. that's one way i know that you are of a younger generation by the words you choose to use
Christine E.
1:13 pm on Monday, October 3, 2011
Interesting. Let's take a few quotes from the "mike murphy quote book", and see who has really been insulting, shall we?
"we have bought useless stupid items to support your fund drives."
"lose the attitude you have made more derogatory remarks than you notice"
" again have 2 choices bitch and complain that if you can't afford your food don't screw with my time"
Yeah, you're a really nice guy. Mr. Murphy, respect is earned. Age does not give you a free pass to talk down to everyone. Nothing I have said is drerogatory. Again, if that's the way you perceive people's words, then that's YOUR problem.
Alex Wilson
1:32 pm on Monday, October 3, 2011
@Christine E,
Ouch! You made a valid point against Mike. I've been following this article and watching the comments unfold, and you said nothing wrong. By presenting his own words against him, you sealed this deal nicely. :)
Mario Miscione
9:30 am on Monday, October 3, 2011
This is a mistake. The self serve checkout is a nice feature when you only have a few itms. The problem is that they are not as reliable as they need to be. Many times you need to call over the clerk to reset the machine. If Biy Y would offer a small discount to shoppers who use the machine usage would increase dramatically.
John F.
10:13 am on Monday, October 3, 2011
I agree Mario. It is a nice convenient feature to have. Most of the times I use self checkout, but every now and then, or on really big orders, I prefer to go to the manned checkout lanes. I do like how Stop & Shop has at least one or two people to help out on the self checkout lanes.
Patt Gallichotte
10:06 am on Monday, October 3, 2011
Mike Murphy perhaps John is right on in thinking you should shop around for another banking source. Hooray for Newtown Savings Bank, a longtime hometown bank with branches throughout the upper Fairfield County area, which does not charge for use of their debit card regardless of where or whatever another bank indicates the fee is for any particulat transaction. Newtown Savings credits that fee charged by another bank back to your account. There are no hidden fees charged for transactions of any kind. Perhaps the fact that Newtown Savings is truly customer service oriented is why they have steadily grown so much larger over the years. No, I don't work for them but I am a very satisfied customer who also has accounts at other major national banks and I reserve my right to make choices as to how I use each of my resources.
You don't walk in other people's shoes 24/7 and you should not lecture on how they should or should not choose to conduct their business. Each of us is different in many ways and what works for one may not work for another. You have provided more information to the scammers out in the current world than they really need to know in order to relieve you of money you carry in your front pockets and other deposited resources and your age and professed strength means little when you get knocked over the head from behind. Personal choice is still everyone's right but you might consider looking into other banking sources than you currently seem to use.
mike murphy
1:33 pm on Monday, October 3, 2011
i,m very happy with the banks i use as far as laying my finances ou for scammers to take i mentioned no financial statement nor did i mention a financial institution that i conduct business with. i did mntion that i bought a car with a gredit card, but never mentioned where i bought the car or what card i used. i change my card accounts about once a year, because the more your numbers are out there the more likely they will be used by unsavory accounts. if i were patt gallichotte of the newtown savings bank of northern fairfield county with more branches opening every month, i would consider changing my accounts or moving them out of newtown bank for at least a few months . john is wrong and i was wrong thinking self check out only accepted credit cards and i apoligized twice for my error. but john never accepted my apology that's also his choice. read all he comments before you pass judgement on my feelings about anything. it seems quite a few people agree with my comments but that don't count because they're probably all senior citizens too busy packing up to go to the winter homes to bother with this worn out site which has served my purposes very well.
QWERTY
10:43 am on Monday, October 3, 2011
I like the self-checkout lanes, you go at your own pace. With a manned checkout lane, you go at the cashier's pace...which, for most of them, is SLOW. From my experience, the incompetence among most cashiers is the reason I can't stand using manned lanes. Yes, it creates a job for someone but I don't really care when I'm waiting an extra 3 minutes because the cashier is yaking it up with the bagger.
Self-checkout lanes are rip for fraud and prone to customer error which results in free merchandise...happened to me multiple times. That's the main reason they are doing away with them.
QWERTY
10:46 am on Monday, October 3, 2011
and also... young, efficient, intelligent, competent, sane customers use the self-checkout lanes, so there's "usually" very little wait. All other customers use the manned lanes, which always results in delays and chaos. (I'm looking at you check writers)
mike murphy
1:36 pm on Monday, October 3, 2011
3 minutes of your time makes you not care about another human and you flaunt ripping off the stores too? a person with those qualities must be a pillar of your sub division jerk
QWERTY
1:42 pm on Monday, October 3, 2011
It's not "ripping off" if the self-checkout lane doesn't serve its intended purpose. I'm a customer, not a technician.
And yes, someone providing me with terrible customer service doesn't deserve the job. I don't know what America you live in...probably the one that believes everyone should get paid regardless how well they work or even if they want the job in the first place.
Alex Wilson
2:37 pm on Monday, October 3, 2011
"...a person with those qualities must be a pillar of your sub division jerk..."
Nice comment, Mike Murphy. Obviously QWERTY doesn't care about other humans because he pointed out the reality that some of the workers in these stores are incompetent morons.
You're not scoring any popularity points, Murphy. Your vitriol is blatant.
mike murphy
5:46 pm on Monday, October 3, 2011
if you don't already know let me explain a thing to you. most baggers and people who gather the carts from the parking lot, have a disability of some kind. unfortunitly many are mentally challenged, are are part of a large group of handicapped people who have struggled hard to be acceptable for the most meaningles jobs out there. the companies that hire these wonderful , happy to have a job people have committed their companies to these programs i know Dathar in brookfield played a large part in positive work placement of these good people. and if you didn't know this i hope you kick yourself in the butt for not being aware of happenings in your area. if you did know this and still only care about the 3 minutes you lose in a day you are a sorry excuse for a human being. plus to add gas to the fire you're proud of ripping off / stealing from stores. and ou actually believe that you are the person responsible for the closing of self check out lines. let me ask you 1 question. does the sun ever shine in your world?
Patt Gallichotte
10:51 am on Monday, October 3, 2011
Mike Murphy: Yoy state that many of the banks are doing away with the direct deposit benefit due to cost. Would you provide factual statement as to who those banks are?
I receive almost daily requests from major national bank chains like BofA, Chase, offering this or that if I would open a Direct Deposit checking account. And in one I already have one. Because of the major banks' fees and tactics they are hurting and trying to encourge more business.
mike murphy
2:03 pm on Monday, October 3, 2011
again read correctly . i stated that the companies that offer or used to offer direct deposit are starting to take that benefit away from their employees as a cost cuting move. no where did i say the banks were eliminating direct deposit. why do you think the banks are offering you the option of direct deposit?
they are losing direct deposit customers who employ thousands of people
they want your millions of dollars paycheck direct deposited into their bank
everyone who has read this post knows you have your check direct deposited to a newtown savings bank account. please show factual statements that companies are not cancelling direct depositing . there is a difference between a bank and a business employing hundreds or more employees. a bank is a cute little building designed to show you how nicely t hey fit into your demigraphic area so those like BOA are charging a fee to use their debit card even in the lobby of your BOA bank. should you happen to still bank there after the horrible thing they have done. other banks will not charge you a fee to use a debit card unless you use an ATM or in store machine that is not on their list of approved companies. ( actually it's companies who don't kick back to your bank) with all the time you save using quick check outs you should read what the banks, huge corporations and even AARP are doing with your trust and money
Craig Zac
10:56 am on Monday, October 3, 2011
I do direct deposit, how does it cost the banks money? my pay gets sent to them electronically, they put it in my account and i do what I will with it. And its prolly all automated so no one has to physically sit there and do it.
mike murphy
2:13 pm on Monday, October 3, 2011
it doesn't cost the banks a penny. the companies are the ones who are eliminating direct deposit because they are tring to cut costs. do you really believe tha banks go through the trouble of setting up direct deposits for free" every time a business cancels direct deposit the bank loses income. automatic or not someone has to oversee the operation to add new employess and delete past employees. probably a facility that itself employees hundreds of people to handle the ever changing wishes of a companiesemployees. it's not just press a key and your money is in. people change their deductions amount, add Christmas Clubs amounts or lower them they change the % of how much of their pay they want to put into savings. there is a lot more than you realized in direct deposits than you thought hen you made your comment craig.
E Twig
11:12 am on Monday, October 3, 2011
This is not about the percent of people using them, this is all about loss prevention. In most supermarket inventory are taken once a year or some store once a quarter. I would say that they are seeing a big rise in inventory losses. What I would see as biggest concern is the wand thing at Stop&Shop. Have you ever seen one of these order checked. Who know what they are putting in the bag and making believe they are scanning it. Stop&Shop usually has one person watching six reg. I have seen all ways of shop lifting that goes on. If there is a way of beating the store they will use it. You ask how I know all this, I was a manager in supermarket for over 40 yrs before I retired. So if you get behind me at self checkout,you won't have to wait long because I can check out faster than most cashiers.
mike murphy
2:29 pm on Monday, October 3, 2011
you are more than correct. to see this. a store called caldor's was a 1 store operation in NY . the one that sat where Khols is was the 5th store they opened business was booming and employees and customers were stealing. if 10 employees were stealing 10 sweaters @$25 each and customers wre doing likewise every month caldor was taken for 5 grand a month a write off but with expansion to over 150 stores that $5,000 per store became a$750,000 loss in revenue and caldor could no longer buy sweaters because they didn't and couldn't pay for the one's they had already bought. thus their credit rating dropped and they paid more money for less product and the stealing continued and one dat caldor's was no more. fortunitly many national brand supermarkets are self owned . the shop rite in brookfield is owned by a family that owns 5 shop rites in the area. so is the way with burger kings et al. so by owning a few stores a greater security can be enforced because the cheaters thieves and other low lifesare stealing from a family , not a faceless corporation.
Patt Gallichotte
11:42 am on Monday, October 3, 2011
Mike M is so uninformed or misinformed on so many levels it is mind boggling. I don't believe he ever has to worry about a replacement wife either. The ego battle between Mike and John is better carried on in private emails as it will never end and no longer has anything to do with the subject of the article. And yes, I am a more senior generation to Mike's, still married to 1st and only husband that has nothing to do with anything in this article, and do not slow any line down that I use be it self or cashier service. Everything is not as you believe it is Mike so come out of the cave and do some current research..
mike murphy
2:57 pm on Monday, October 3, 2011
you just crossed a very dangerous line lady. their is no ego problem between john and i and who the heck are you to say one exists. and patt i'm not the one who gave out my banking information. i'm not the one who couldn't grasp the meaning of a business cancelling a direct deposit. thinking the bank did it. howdo you know your're my senior i'm marrried to the same woman for42 years your husband was mentioned by you . i never complained about slow lines anywhere. but when YOU brought my wife into a discussion, that you changed to a war, you made a very big mistake by showing your lack of breeding. yes i'm stuck in my ways only because they have benefitted me to the point that i sold my business at the age of 60 and have been living the good life ever since my children were more than well provided for both by my assets and the amount of time i spent with them together or individually. and their success shows it what kind of son at his pre-wedding dinner gives his parents a thank you gift of a vacation on st. Johns as a thank you for being there every time they were needed. what kind of daughtr showers her parents with gifts not necessary but fully thankful for taking the time to advise her on important matters to her. i have nothing to be ashamed of if youdon't like my beliefs then don't read them. but don't comment on things you can't read correctly then try to blast me for something that is a figment of your imagination.
John
3:40 pm on Monday, October 3, 2011
Mike – the only person here crossing lines seems to be you. You are very correct in stating there is no ego problem between you and John. It is YOU that has the ego problem. Mike – it is more economical for companies to use direct deposit saving the costs of producing and distributing payroll checks. Believe it or not – those new fangled computer dohickeys do save money and time processing things like that. And as long as Patt is older than 66 then Patt is your senior. Unless you gave out a wrong age for yourself earlier? And it was you that mentioned your wife earlier in these messages Mike. And enough with what a successful saint you are. Obviously by questioning others “breeding” you are above the rest of us? We all know that you have used credit cards on a rare occasion and since 1964 have rarely carried a balance from month to month. We are well aware that you sold your business at the age of 60. That you earn more in a month from pensions and SSI than most of us earn working 50 hours a week. We know you have 3 pensions and an annuity check stocks purchased at employee discount rates, savings and 6 month IRAS coming in that you cannot reinvest so you put them in your grandchildren's accounts for their college fund, and that you and your brother brother's have a summer home in ocean city NJ.
John
3:40 pm on Monday, October 3, 2011
Mike - We also are aware your children shower gifts upon you. And all those punks out there know better than to mess with you because they also know you can hold a much younger person down or in a bear hug. Other than talking about yourself and how great you have done in life and how your kids bestow gifts at your feet – the only other thing we can take from your ramblings is that you are worried that if a simple vending machine gives you trouble, how much more trouble a computer operated machine would cause you.
John
12:20 pm on Monday, October 3, 2011
I know this is an article about the Big Y, but since we do not have self checkout at the Naugatuck store I did have a comment about Stop and Shop’s self checkout. I hope they keep their self checkout lines. They have a full front end of registers with at least 10 full serve and 4 self. Yet at any given time there are no more than 2, 12 items or less and 3 regular registers manned by cashiers. Even with the assorted issues with the self serve they are an asset the way Stop and Shop operates and you do get out of the store faster due to them being there no matter which method you prefer to use. And as for Mike - I think you are stuck on the fact that banks charge a fee to use another banks ATM for withdrawals - This has nothing to do with using your card as a Debit Card. When you use your Debit Card at a store is a Point of Sale transaction, not a withdrawal, and there is No Charge to you. Even if you get cash back you are not charged any fees.
frank
2:24 pm on Monday, October 3, 2011
this argument about what's better, self-checkout or an actual cashier is just ridiculous. it's not about what's better, it's about giving people options. I happen to like self-checkout, particularly when I just run in for a couple of items. if I have a cart full, then I prefer a cashier. if you don't like self-checkout, great, continue using lanes with cashiers - lord knows we need the jobs! but why eliminate self-checkout altogether? it really makes no sense. I shop at stop and shop precisely because they give me the option, while Big Y does not (this is in Naugatuck). I will say one thing though - self-checkout does make it easier to steal, so if stores are eliminating it for that reason, then I understand. but be honest with people instead of the lame excuse "oh nobody uses them." also, those of you commenting on credit card use, all self-checkouts I've used accept cash.
Alicia
3:28 pm on Monday, October 3, 2011
Wow, people must have an enourmous amount of "free" time to even bother in this debate and obviously Mike M has the most. There are valid points for having or not having self check outs.
The only thing I want to say is that customer service in CT is truly lacking in many areas. When we travel to other states it becomes apparent how much friendlier and courteous people are. Many CT residents are rude and lack compassion and it is quite embarrassing as a resident of CT. When we go to the White Mtns in NH I am always amazed at how friendly and helpful the people who live and work there are. Each time we go we have a remarkable story of kindness to bring home. Many people in CT are too busy or simply can not be bothered to say hello or offer to help anyone. They rather look the other way. Not to say that there are not good people in our state, they just seem to be scarce compared to other areas in the US.
I also want to defend us, the younger generation. Many older people like to say that young people today do not have manners and are rude. But let me tell you I have been taking care of older people since I was a teenager and many of them do not know the words thank you or please and can be down right mean no matter how kind and understanding and patient I am.
Just saying.... Now gotta go. I have more exciting things to do, lol.
mike murphy
5:52 pm on Monday, October 3, 2011
well then all i can say is good for you and you make your parents proud for teaching you what really matters in life
Ken Darrah
4:02 pm on Monday, October 3, 2011
I always choose the self check lines. I stop in 2-3 times a week for a few quick items, usually very early in the morning when only one cashier line is open. It is easier and faster. Not sure what is gained by taking them out once they are installed. Seems needless.
DawnV
4:09 pm on Monday, October 3, 2011
Who cares if the people commenting on the self-checkouts in the article are senior citizens or not... there are obviously problems with the system. And if the stores bothered to charge less or give some discount to use the self-checkout, perhaps more people would do so.
Craig Zac
4:20 pm on Monday, October 3, 2011
Soooooo.... Its safe to assume that some people like the self check out and will be sad to see them go while others hate the self check outs and say good riddance?
I think thats the gist of this discussion.. no?
Maybe its time we put this one to bed.
Alex Wilson
4:28 pm on Monday, October 3, 2011
@Craig,
Bravo! Nothing to see here...move along, people...
Renee
4:42 pm on Monday, October 3, 2011
However, I would like to know which purpose this site has served Mike well on? He has dished out his entire life and has come across as hypocritical, completely misinformed, discriminating against younger generations, arrogant, yet convinced he somehow did all of us a favor. Part acknowledged she was from the senior generation, and she even said, wake up its a new time, its okay to have personal morals that have benefitted you well, but for you to tell her she has crossed the line, and this means war, I mean good lord, what is wrong with this guy. I hope I am not this rude and cranky when I get to be his age. He speaks so highly of himself, yet has a bone to pick with EVERYONE! Over some self checkout lanes! Haha.
mike murphy
6:07 pm on Monday, October 3, 2011
her name ispatt. a part is something that makes up something bigger. i have stated since my 1st post that i don't use self checkout because i don't like them. where have i been a hypocrite i've stuck to my comment i do not discriminate against anyone. the younger generation discriminates against themselves by the language that they use with no regard who may be offended by a sentence in which every 2nd word begins with F part never told me to come into a new generation. she crossed he line when she brought my wife into a conversation. my generation would never bring wives or children into a discussion. that my dear is crossing the line. i do speak highly of myself because others speak highly of me and i also am very proud of what i have accomplished. i don't have a bone to pick with everyone just the idiots. i'm not quite as old as you think and no where as feeble as you wish. i don't know your age but i think you are quite young so i wouldn't worry about how you will act at my age, for the way the world is today you may not live long enough to reach my age. so ha ha ha right back at ya baby
mike murphy
4:48 pm on Monday, October 3, 2011
john f for the last time i know what a debit card is and i know what a credit card is and more than most i know how much money banks make off of them. today with a slow real estate market and all the defaults on loans and mortgages the banks are not making the money the did on interest from these loans as they did before john i don't need to check my banking institutions i checked them before i opened accountants and still check the backs of the statements i get every month. along with the quarterly reports i get from my SEP accounts stock holdings. and not to mention people i met through a man i worked for after i sold my business. i have met very famous and influential people through him including a tax consultant for large companies, who i pick up every 3 months at westchester airport and bring to my friends headquarters. along the ride we chat as friends and he gives me adviceon how to save on taxes i pay. he usually sends me a letter when he gets back to his office as his main duty is to save my friend money legally he explained it to me as "taxes have a white area and a black area between them is a very large grey area that according to your needs any person can enter as deep as they want into the gray area. repairing appliances has made me many friends also who like me because i'm a likeable guy and don't go gaga when i met them i ask them questions and most answer them simply in language i can understand. these people are the AAA class of their professions.
Renee
4:51 pm on Monday, October 3, 2011
Renee Obey, the people checking out the groceries are there, to do just that. The talking you want to do is what slows the lines down.
Bob Haig, the idea of self service is to get in and out. Those using the lanes for large orders as you put it, isn't what they are there for.
Mike Murphy says he, "is always greeted pleasantly everywhere he goes, it must be his overflowing good looks and personality." Right there, I see what you lack in modesty and humility, you make up for in arrogance, therefore losing all credibility with me. And don't say you don't care about how others view your credibility, because you were on here pretty much every 20 minutes until almost 4 am qualifying yourself to others, about how you use credit cards to making purchases, your wife, your car, almost as though as long as you stated something relevant to your financial, both past and present, it gave you a go-ahead to insult people on everything from their bank choice to age generation. So go ahead and insult me next if you want, but here is my position: this article did not get any quotes from anyone under the age of 70ish. Personally, in my late 20s, I like self checkout, its really NOT that difficult, yeah every now and then an item has trouble scanning
Renee
4:58 pm on Monday, October 3, 2011
but big deal. And no its not for the person with 50 items. But for 4 or 5 things, im in and out, not taking up space in the lines. And how this turned into a" young people don't know how to financially support themselves and therefore are incapable of handling things such as a debit or credit card," that is ridiculous and irrelevant to this article. I usually use cash, aiding in the" get in, get out" prospect of self checkout. Some people like to chat and have someone else bag their things, but if im capable of doing it myself, I will. Say hello, thank you and be respectful, but the grocery line isn't chatter hour. The people behind you want to get their things bagged and leave. "Peopled" lines (btw good description whoever came up with that) aren't there for conversation, and to hear your life story. All day its people in a hurry, lines, and most people more often than not are in a rush. They are there to do their job, not chat. I would be sad to see self checkout go, personally I hate waiting in line, sometimes the express lines are even longer, because I feel people are too lazy to self checkout out their 3 items. So go ahead, Mike Murphy, and say whatever you want about my response. Unlike you, I read this article, and some input, had my say, and wont be checking every 10 seconds to see if anyone feels my comment worthy of another comment, so I wont be remarking on, or even seeing yet another pompous and selfrightous response from you.
mike murphy
5:21 pm on Monday, October 3, 2011
i also listend to the old mafiosasinthe bronx growing who repeatedly told me:' kid, DON'T EVER PAY MORE FOR ANYTHING THAN IT'S LISTED PRICE" if it's a car, tell the guy that he needs your business more than you need his and give him your offer don't let him give you his price. if he can't come close to your offer walk across the street and do the same with another dealer. he also said to me don't get too involved with the plastic after a few years you have been better off paying me the points and the loan back i n the time we agreed on. no bank is going to give you nothin free unless you got a gun in your hand and a mask on ya face. just a few tidbits i learned by listening to the local bookie siting on a park bench in the bronx please don't say i'm in the mob. i took their advice not their lifestyle but that's a different story about a different time in a totally different place. some times known as the streets or the school of hard knocks. so accept my apologies about not knowing that computer self check out accepted more types of payment than i knew and let's find something else to chat about. this post has seen it's better day
Christine E.
6:04 pm on Monday, October 3, 2011
What is this you're going on about now?
DawnV
6:12 pm on Monday, October 3, 2011
Sounds like someone forgot to take their meds today,,,
Christian Camerota
6:20 pm on Monday, October 3, 2011
We want to thank everyone for offering their thoughts. At this time, we will be closing the comment thread. But stay tuned for more on the Big Y lane closures in the coming days.