In the wake of Tropical Storm Irene, which knocked out power to nearly 70 percent of Southbury and the state in August, CL&P admitted to missteps in storm response.
The utility vowed to learn from their mistakes and improve on their current practices to better suit themselves for similar disasters in the future.
The opportunity for redemption came sooner than most would have thought, with the rare October winter storm bringing with it several similar circumstances to the tropical storm.
Officials have said power will not be fully restored for up to a week in Connecticut. Power restoration in Southbury has seemingly been at a standstill the last three days, with the town hovering around 52 percent outages since Sunday.
What do you think of the power company's handling of the situation? Participate in this poll and see how many other people agree with your point-of-view.